Email Etiquette - do you know it?

E-mails, one of the many ways we now communicate“Sincerely”, “Best regards”, and the list
to one another. They are sent worldwide to everyonegoes on endlessly. Each sign off will say something
we know all just with the simple click of a button. Wedifferent about you, so pick wisely. This goes hand in
send letters, notes, contracts, attachments, updates,hand with your writing style. Do not use capital letters
jokes, and chain mails. It’s become more popularin an email message; it comes across as shouting and
than the telephone in many ways. With tonality beingaggressive.
taken out of the equation and being left with merelyWhen sending e-mails, it’s also important to
the words we type; it’s crucial to ensure you comeaddress the person you’re mailing, rather than just
across with warmth, etiquette and class. Do you knowbeginning your reply or message. Remember, people
how you are perceived in your e-mails?want the personal touch. This includes getting the
Like many business professionals, I receive an unlimitedindividuals name right. There are countless times
amount of e-mails every day. Time is of the essenceI’ve sent e-mails to people where their reply begins
so I can reply to everyone and give them thewith “Christine” (or something similar) rather than
information they are looking for...sound familiar for themy actually name, Christie. Pay attention to details.
rest of you out there? But no one will ever be able toEnsure that you have the subject box filled so the
accuse me of being short or rude on my e-mails.sender knows in what the mails regarding. This will help
Why? Because I personalize them. This is a crucialbusy professionals prioritize what is sent to them. With
factor that so many people miss. There are so manythat in mind, also be respectful of time; do not send
electronic exchanges we all make with individualsemail chain letters. They can automatically put the
we’ve never met before. I’m certainly norecipients on “junk email” lists.  Something that
exception. However, I’m always appalled byoften goes along with chain emails are people that use
individuals that are not only short, but curt in their“cute backgrounds” for their e-mails. Plain and
e-mails. Not only this, but they have no sign off in theirsimple, it’s unprofessional; avoid it at all costs (unless
e-mail, and simply place their name. It’s one thing toyou want to send it out in personal mails).
be to the point; but it’s another to be rude. WithWho said that e-mails between professionals had to
face to face interaction missing from e-mails, it’sbe stuffy? Don’t be afraid to show your warmth,
difficult to determine someone’s intent and tone inpersonality and passion for what you do and for the
an e-mail. Because of this, simple things likeperson you’re communicating with. As Carl
signature’s and sign offs are important.  There areBeuchner once said, “They may forget what you
many different ones you can use, “Warmestsaid, but they will never forget how you made them
wishes”, “Best”, “Warmly”,feel.
“Cheers”,  “All the best”,